Privacy Policy

Who is responsible

Bolide Labs LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, US, runs Fatesight (fatesight.com) and is responsible for your personal data. Contact: support@fatesight.com.

What we collect, why, and on what basis

Contact details (your email address): to send your readings, receipts, account links and the notices the law requires. (Contract.)
What you tell us (your quiz answers, such as your birth date, time and place, gender, relationship status and first name, and what you write: your messages to the guide and its replies, the short notes it keeps, which you can see, delete or turn off, and your journal and focus): to make your readings and the guide's replies. To write each reply, our service provider in the United States receives your messages, your first name and what the guide knows about you: your birth chart, your quiz answers, your readings and, if you added a palm photo, a summary of your palm reading. If a message mentions a crisis, we show helplines instead of a reply. (Contract.)
Your partner's date of birth, and their first name and sign if you give them, for a compatibility report: information about another person that you chose to give us, used only for that report, and kept and deleted with your account. (Contract; for your partner, our legitimate interest in writing the report you asked for.)
Your palm photo: it's read in your browser and never leaves your device. If you agree, the measurements of your palm lines (not the photo) go to our service provider in the United States that writes your reading; its terms say it deletes them within 30 days. (Consent.)
Purchases (what you bought, your payments, refunds and disputes, and from Stripe your card's network, last four digits and expiry, or from PayPal its payment reference): to provide what you bought, keep your membership running, answer disputes, and for tax and accounting. (Contract; legal obligation.)
Device and usage data (your IP address and the country, state and time zone worked out from it, your browser, the pages and quiz screens you see, the ad that brought you, and the days you use your account): to apply local rules, stop stolen cards being tried, send emails at a sensible hour, and run, measure and improve the service. We keep the IP address you sign up and pay from for 18 months, with your sign-up and each purchase you make on the site, to prevent fraud, to answer a payment dispute and to tell which of your visits belong together; when you start a checkout we also keep a scrambled code made from it for a day, so we can stop stolen cards being tried on our checkout. (Legitimate interests; legal obligation.)
Messages you send us: to answer you. We keep your emails and our replies, including their formatting; attachments are listed by name but not kept. (Legitimate interests.)
Calls to our support line (+1 (351) 247-8347): a recorded message gives you our email address and the call ends; we keep nothing from it, and our phone provider, Twilio, keeps its own record of the call, including your number. (Legitimate interests.)
Emails: your membership's emails (such as the daily and weekly readings), each with its own link to stop it (contract); and offers, including up to 12 emails in the 14 days after you start a reading without buying. Where we ask first, offers come only if you said yes; elsewhere, and about your own membership, unless you said no. Unsubscribe from any of them at any time. (Consent; or our legitimate interest in offering our service, which you can object to.)

The data comes from you, your browser, and our payment providers. You need to give your email address and quiz answers for us to provide the service; everything else is optional.

Google Analytics

We use Google Analytics, a Google service, to count visits and see how people find and use our site, so we can improve it and our ads; our server also tells it about sign-ups, checkouts and purchases, with the amount. It gets the pages you open, the site or ad that sent you, your browser and device, and an approximate location from your IP address, never your email address, name or answers. Google signals and ad personalization are off.

Cookies: _ga (a random number for your browser) and _ga_ followed by our stream's code (your current visit), for up to 2 years; analytics_consent (6 months) keeps your answer where we ask first.
Where we ask first, Google Analytics sets no cookie until you say yes, and until then gets only visits without a cookie. Everywhere else it runs from your first visit.
Google keeps what it links to these cookies for 14 months.
Saying no: answer no in a quiz where we ask, delete these cookies, or install Google's opt-out add-on (https://tools.google.com/dlpage/gaoptout).
Basis: where we ask first, your consent; elsewhere, our legitimate interest in knowing how our site is used.

Cookies and storage on your device

Needed to run the site: the quiz version you're in (arm_ and the test's name), for 30 days; an under-18 block (age_block) and your opt-out of ad measurement (ad_opt_out), for a year; and your quiz progress and sign-in in your browser's storage.
Links from a friend or a partner: if you arrive by a friend's invitation link, its code (ref), and a circle's invitation if it has one (cinv), for 30 days, so the friend is credited; a random number for this browser (fsd), for a year, so nobody earns by referring themselves; if you arrive by a partner's link, the partner's code (aff), for up to 90 days, so the partner is credited.
Ads: the ad link you arrived by (ad_click), for a day, not set where we ask first.

Our providers, under contracts that limit what they may do with it:

Cloudflare: hosting and our database.
Stripe and PayPal: payments.
Postmark: email.
ZeroBounce: checking, once, that the email address you give us can receive mail.
Twilio: our support line (+1 (351) 247-8347).
A service provider that helps produce your readings and the guide's replies: your messages to the guide with what it knows about you, and your palm line measurements only if you agreed.

We give it to authorities only when the law requires.

We don't sell your personal data. We don't share it for targeted advertising. We honour Global Privacy Control as an opt-out; we don't respond to other "Do Not Track" signals.

Transfers outside the EU and UK

We and our providers are in the United States. Transfers rely on the EU–US Data Privacy Framework where a provider is certified, or on the European Commission's standard contractual clauses.

How long we keep it

Until you delete your account, except:
Payment and tax records, the terms you agreed to and the notices we sent: 10 years after your account is deleted, without your email address (EU tax law asks sellers to keep sales records for 10 years).
Emails you send to support@fatesight.com and our replies: 24 months after the conversation's last message.
Palm line measurements at our service provider: deleted within 30 days.
The IP address you signed up and paid from, for 18 months; your consent records; the record of your deletion request; your reason for cancelling.

Your rights

You can ask to see, correct or delete your data, to restrict or object to how we use it, and to receive it in a portable form, and you can withdraw a consent at any time without affecting what we did before. You can download your data or delete your account yourself from your account page, or write to support@fatesight.com; an authorized agent may ask for you. We answer within a month (in California, within 45 days) and never treat you differently for using your rights. If we refuse a request, you can appeal by replying to our answer; if we refuse the appeal, you can contact your state's attorney general. In the EU or the UK you can complain to your data protection authority.

Automated decisions

We don't take decisions about you with legal or similarly significant effects by automated means.

Changes

We post changes here and email you about important ones.